Departments

Operation of the Town Hall is based on a Chief Administrative Officer (C.A.O.) structure. CAO Michael Graves oversees administration of the Town with the assistance of eight department heads who oversee the various activities within the Town.

Michael is committed to understanding what residents of our town want and need – so if you have an idea or a concern you want to share with him, he invites you to contact him.

The primary role of the Clerk is to perform the statutory duties assigned to the position by provincial legislation (the Municipal Act and other related Acts and Regulations) and Council.

The Clerk’s Department delivers the following services:

• Support for the CAO and Town Council
• Organizes meetings of Town Council
• Preparation of Agendas and Minutes; this activity includes scheduling delegations and presentations, compiling correspondence and reports, and preparing by-laws.
• Provides easy public access to Council’s decision-making processes and information through publication of agendas and minutes and related information to the Town of Ingersoll web site
• Records proceedings of all Council meetings
• Ensures that Council decisions are communicated as required, in a timely manner, and gives notice to affected parties as required by statute, ie. Planning Act Notices.
• Processes appeals received under the Planning Act. This activity is a coordinated effort between the Clerk’s Department and Planning Department which requires the compilation of several records and preparation of various declarations for submission to the Ontario Municipal Board.
• Managing, organizing and conducting the Municipal Election
• Overseeing the organization, retention, and disposition of Town records
• Processing Vital Statistics information (such as death registrations and marriage licences)
• Processing Municipal Freedom of Information and Protection of Privacy access requests
• Licencing for Marriage, Lottery, Transient Traders, Mobile Lunch Wagons
• Officiate Civil Marriages
• Recieve and process Freedom of Information Requests
• Oversee the Town’s Crossing Guard Program

Office Location

Town of Ingersoll
Town Centre
130 Oxford Street, 2nd Floor
Ingersoll, ON N5C 2V5

Hours of Operation

Monday to Friday 8:00am - 5:00pm (excluding holidays)

Facilities

Victoria Park Community Centre

355 Wellington St
519-425-1181

Monday-Friday from 5:30am - 9pm Saturday & Sunday 7am - 4pm

Closed as follows: July 1, 2024 (Call regarding modified hours for Canada Day celebrations)
August 5th, 2024-Civic Holiday
September 2nd, 2024-Labour Day
October 14th, 2024-Thanksgiving
December 25th, 2024-Christmas Day
Dec 26th, 2024-Boxing Day
January 1st, 2025-New Year's Day

Modified Hours from 7am-1pm as follows:
December 24th, 2024
Dec 31st, 2024

Ingersoll District Memorial Arena

97 Mutual St

519-485-5023

Office Hours – Monday to Friday 8:00am – 4:00pm

Fusion Youth Activity & Technology Centre

121 Thames St N
519-425-4386
Office Hours – Monday to Friday 8:30am-4:00pm

Youth Centre Hours

Monday to Thursday 2:30pm-9:00pm
Friday 2:30pm – 11:00pm
Saturday 1:00pm – 11:00pm

Management

Engineering Services is responsible for the Town’s Asset Management and Tangible Capital Assets. It maintains an inventory of infrastructure (digital and spatial) to assist with long-term capital planning including recommending preventive maintenance programs, prioritizing capital programs and monitoring activities that relate to the acquisition, maintenance and renewal of infrastructure, and assessing condition of infrastructure to determine the most cost effective alternatives (i.e. replacement, rehabilitation, maintenance) to achieve sustainable infrastructure management.

Engineering Services is responsible for the review and approval of all proposed subdivision plans to ensure conformance to Town Standards and that proper drainage standards are met, site plans and municipal consents (approval for utility locations). Staff reviews and comments on applications for Official Plan Amendment, Zone Change, Consents, Minor Variances and By-Law changes or amendments.

Staff provides locate services for storm sewers through requests for locates from Ontario One Call. By issuing Municipal Consents through Engineering Services for all utilities located within the municipal right-of-way the Town ensures that its responsibility for the management of the right-of-way is intact.

Through an agreement with the County of Oxford we provide design and administration for the construction or re-construction of sanitary sewers, watermain and roads owned by the County.

Engineering Services in co-operation with the Upper Thames River Conservation Authority continues to monitor water levels in the creeks and streams and monitors rain gauges to ensure that our Stormwater Management Strategy is current.

Treasury

The Treasury Department provides a variety of services to the Municipality. These services include the following:

Treasury and Financial Services

• Manage all Financial matters of the Town as directed by the Town Council including preparation of all Financial Statements
• Corporate Accounting Services and internal control systems
• Financial Reporting which fulfills the Public Sector Accounting Board (PSAB) Standards
• Preparation of Annual Capital and Operating Budgets
• Accounts Payable, Accounts Receivable
• Property Tax, Billing and Collection, Taxation Policy and advice to Council, Related boards and staff,
• Financial Services including financial planning to ensure long-term financial sustainability,
• Cash Management including Administration of debt and investments
• Development Charges

Other Services include the following:

• Payroll and Human Resources Services
• Risk Management and Insurance
• Special Projects, Municipal Performance Measurement program (MPMP), Dog Tags and Animal Contro